Privacy Policy

Last Updated: March 18, 2024

This Privacy Policy sets forth the privacy practices for Animal Tales Veterinary Clinic (the “Animal Tales”), and the Services (as defined below). Animal Tales Veterinary Clinic respects your privacy and are committed to protecting the personal information we hold about you collected through or in association with the website with a home page located at atvetclinic.com (the “Website") or otherwise through your interactions with us in connection with booking appointments or receiving veterinary or related products and services from us.

Please review this Privacy Policy in its entirety to understand how We collect, use and safeguard the information you may provide to us via the Services.

By using any of our Services, whether by visiting the website, calling our booking telephone number, and/or voluntarily providing your personal information to us through the Services, You acknowledge that you have read, understand and accept the practices contained in this Privacy Policy. This Privacy Policy may be revised from time to time, so please revisit this page often to remain fully informed of our policies. Your continued use of the Services following the posting of such changes will be deemed your acceptance of those changes.

1. APPLICABILITY OF THIS PRIVACY POLICY

This Privacy Policy is subject to the agreements, including any Terms of Use, that govern your use of the Services. This Privacy Policy applies to all information collected, used or held by Animal Tales. In addition, this Privacy Statement is applicable regardless of the means used to access or provide information through the Services (e.g., personal computer, mobile device, telephone, point of sale, or any other technology or software known today or developed in the future) and to all users of Services.

2. WHAT INFORMATION DO WE COLLECT?

We collect a variety of personal information from and about you through the Services, including both directly from you and automatically as a result of your use of and access to the Services.

You have choices about the information we collect. When you are asked to provide information, you may decline; but if you choose not to provide information that is necessary to provide a service or feature, you may not be able to use that service or feature. In addition, as noted below in the section captioned “Cookies and Web Tracking,” it is possible to change your browser settings to block the automatic collection of certain information.

Finally, we may collect data that is not considered “personal information.” To the extent such data is stored or associated with personal information, it will be treated as personal information; otherwise, such data may be used or distributed at our discretion.

Information Collected from You: When you choose to request an appointment, order medication refills, or other services through the Services, whether by telephone, online through the Website, or in person at Animal Tales Veterinary Clinic, we collect your name, email address, telephone number, and address as well as other information necessary to complete your request.

We also collect information from you that, depending on applicable law, may not constitute personal information. This may include information about the name, breed, and other details of your pet(s).

Location Information: If you permit the Website to access information about your location (including global positioning system or “GPS” or general location information derived from the network you use to access the Services), we may collect the precise or general location information provided by your device to provide you with information about our locations closest to you. If you want to deactivate this feature, you can deny or remove the permission for the Website to access location information or deactivate location services on your device. Please refer to your device manufacturer or operating system instructions for instructions on how to do this.

Information Collected Automatically: When you browse the Website, we use commonly used logging and analytics tools to collect information about your device, the network you use to access the Services, and information about your use of the Services. This includes software and hardware attributes of the device, unique device ID information, regional and language settings, performance data about the Services, network provider, and IP address (a number assigned to your computer when you use the Internet). In addition, information may also be collected passively in the form of log files and third-party analytics that record website activity. For example, log file entries and analytics data are generated every time a user visits a particular page on our Website, and track the dates and times that you use the Services, the pages you visit, the amount of time spent on specific pages, how specific pages are used, and other similar usage information, and general data (including the name of the web page from which you entered our Website).

Cookies, Web Tracking, and Advertising: We use certain technologies on the Services, including cookies and pixel tags, to personalize and enhance your experience on the Services, to collect data about your visit to our Services and sites upon which we advertise, to help diagnose problems with our servers, to administer the Services, and to gather broad demographic information. Cookies are small strings of text that are stored locally on your device that allow us to track certain information about your use of the Services. Most web browsers automatically accept cookies, but it is possible to change your browser settings so that it does not accept cookies (consult your browser’s “help” for more information about how to do this). However, rejecting cookies may prevent you from taking advantage of certain portions or functionality of the Services, such as our online booking functionality.

Information Collected from Third Parties: We do not collect any information from third parties. All information that is collected is voluntarily provided to us by the user directly.

3. HOW DO WE USE AND DISCLOSE INFORMATION?

We use and disclose personal information: (i) with your consent; (ii) as required or permitted by law; (iii) for legitimate business purposes; (iv) as necessary to provide you with information or services you have requested or authorized; (v) to fulfill our legal responsibilities, in each case as provided in this Privacy Policy. Examples include:

Operational Uses:

• Booking your appointments, processing your refill requests, responding to inquiries.
• Operating, maintaining, and improving the quality of the Services and the content, products and services available through the Services;
• Communicating with you by mail, e-mail, text (SMS, MMS), phone and other methods of communication;
• To comply with applicable laws, regulations and rules, and requests of relevant law enforcement and/or other governmental agencies;
• To protect the rights, property, or safety of Animal Tales, our users, and others; and
• For other purposes, as permitted or required by law.

Sharing of Information: We do not share, rent, sell, or disclose any personal information with any third parties without your consent, except as required by law. Any information you provide through opt-in consent will not be shared with third parties for marketing or promotional purposes. Animal Tales Veterinary Clinic recognizes the importance of protecting the personal privacy of its clients, its patients, and those who visit our website.

4. PROTECTING YOUR PERSONAL INFORMATION

We employ every reasonable safeguards designed to promote the security of our systems and protect your personal information from unauthorized destruction, use, modification, or disclosure. Personal information is protected using various physical, administrative and/or technical safeguards. However, it is important to note that no method of safeguarding information is completely secure. While we try to ensure the protection of your personal information, we cannot guarantee that our safeguards will be effective or sufficient. In addition, you should be aware that Internet data transmission is not always secure and we cannot warrant that information you transmit utilizing the Services is secure.

5. MODIFICATIONS AND CORRECTIONS TO COLLECTED INFORMATION

We strive to maintain the accuracy of any personal information that may be collected from you, and will use our commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. It is your responsibility to ensure that such information is accurate, complete and up-to-date. Updates or corrections may be submitted to animaltales@atvetclinic.com.

6. COMMUNICATIONS OPT OUT

You may opt out of receiving materials or other communications from us by following the opt-out link or other unsubscribe instructions provided in any email or text (SMS/MMS) message received, or by contacting us as provided at the end of this Privacy Policy. If you wish to opt out by sending us an email to the address provided below, please include “Opt-Out” in the email’s subject line and include your name and email address in the body of the email.

7. USE BY MINORS IS PROHIBITED

Our services are not directed to children, and we do not knowingly permit children under 18 years of age to use the Services or collect information from children. By using the Services, you represent that you are 18 years of age or older. If you learn that a child has provided us with personal information, then you may contact us using the methods provided in the Contact Us section below.

8. THIRD PARTY WEBSITES

We may reference or provide links to third-party websites and services, including those of our partners and affiliates, and we are not responsible for and do not control the content, security, or privacy practices employed by such third-party websites and services. This Privacy Statement does not apply to any such third-party services; please refer to the privacy statements or policies for such third-party services for information about how they collect, use, and process personal information.

9. CERTAIN CONSUMER RIGHTS AND CHOICES

To the extent provided by the law of your jurisdiction, you may (i) have the right to access certain personal information we maintain about you and request details about how we collect and process it, (ii) request certain information regarding our disclosure of personal information to third parties, (iii) request that we update or correct inaccuracies in that information, (iv) request to download the information you have shared on the Services. You may make these requests and any other inquiries about this Privacy Policy by contacting us through the Contact Us section below. Any such requests are subject to the protection of other individuals’ rights and applicable law. Additionally, to help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.

You may designate an authorized agent to make a request on your behalf pursuant to applicable law. We accept documentation of your designation in the form of a valid power of attorney and/or a written authorization signed by you and the authorized agent. You may submit evidence of your designation of an authorized agent in writing to the address provided in the Contact Us section below.

10. DO NOT TRACK

We do not currently process or comply with any web browser’s “do not track” signal or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personal information about your online activities over time and across third party websites.

CONTACT US:

We hope this policy answers your questions about our collection, use and disclosure of your personal information. If it does not, or if you have any questions, please contact us at:

Animal Tales Veterinary Clinic

Attn: Privacy Statement

3302 S Belt Hwy, Suite D

Saint Joseph, MO 64503

animaltales@atvetclinic.com